Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
A note from us: We know that sometimes life happens. While we have these standard policies in place to protect our small business, we always want you to feel taken care of. If you are ever confused about whether your item is eligible for a return, or if a unique situation comes up, please reach out. We are always happy to review your specific circumstances and see how we can help.
To be eligible for a standard return, your item must be in the same pristine condition that you received it: unlit, unburned, unused, and in its original packaging. We cannot accept returns on candles that have been lit, or room sprays and perfumes that have been opened or sprayed. You’ll also need the receipt or proof of purchase.
To start a return or to have us review your situation, you can contact us at hello@glassyessentials.com.
If your return is accepted, we will provide instructions on how and where to send your package. Please note: Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. Items sent back to us without first requesting a return will not be accepted.
Damages and shipping issues
Glass vessels and natural waxes can occasionally be affected by extreme temperatures or rough transit. Please inspect your order upon reception and contact us immediately at hello@glassyessentials.com if the item is defective, shattered, or if you received the wrong item. Please include a photo of the damaged item and the shipping box so we can evaluate the issue, file a claim with the carrier if necessary, and make it right for you.
Exceptions / non-returnable items
Certain types of items cannot be returned due to the nature of the products. We do not accept returns on:
- Candles that have been lit or show signs of use.
- Opened or used perfumes and room sprays.
- Custom sculptural candles or personalized items.
Unfortunately, we cannot accept returns on sale items, discontinued scents, or gift cards.
Exchanges
The fastest way to ensure you get the scent you want is to return the item you have (unlit and unused), and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@glassyessentials.com.